Support
Support for Symbols '98 Encyclopedia
If you have any questions about installning or running Symbols '98 Encyclopedia for Mac and Windows, please first read the FAQ and Help pages.
If you can't find an answer to your question, please contact us. Please provide your registration ID and key, as well as much relevant information about your computer setup as possible. We would like to know about the following:
- What operating system and version are you using (Mac, Windows XP, Windows 95 ...)?
- Did you run the installation program?
- Did the installation complete successfully?
- If you are on a Windows PC, can you launch the program from the Start>Program>SYMBOLS '98 menu?
- When you start the program, can you see the "Register" dialog?
- Can you access all the free articles by clicking "Try first" in the "Register" dialog?
Please note that we only provide support to paying customers of Symbols '98 Encyclopedia. We are unfortunately unable to provide help for users of the free online version.